Refund Policy

General Refund Policy
At Ax Xpress, we strive to provide the highest level of service to our clients. We understand that sometimes things don’t go as planned, and we are here to assist you. Our refund policy is designed to be fair and transparent, ensuring you have confidence in our services.

Eligibility for Refunds
Refunds are considered under the following circumstances:
Service Not Rendered: If we fail to provide the services as outlined in our agreement.
Service Errors: In the event of errors on our part, such as incorrect labeling, packing, or shipping, that result in a loss or significant delay.

Refund Request Process
To request a refund, please follow these steps:
1. Contact Us: Email our support team at support@axxpress.com with your order details and a description of the issue.
2. Review: Our team will review your request within 5 business days and may reach out for additional information.
3. Resolution: If your request is approved, we will process the refund to your original method of payment within 7-10 business days.

Non-Refundable Circumstances
Certain scenarios are not eligible for refunds:
Customer Errors: Mistakes in order information provided by the customer, such as incorrect shipping addresses.
Change of Mind: Requests based on a change of mind after services have been initiated.

VIP Gold Membership Refund Policy
We offer an exclusive VIP Gold Membership to a limited number of 2000 customers. This membership provides access to premium services and benefits. Please note:

ZERO Refund Policy: Due to the exclusive nature and limited availability of the VIP Gold Membership, we do not offer refunds once the membership is purchased. This policy ensures that we maintain the integrity and value of the membership for all members.

Thank you for choosing Ax Xpress. We appreciate your business and are committed to providing exceptional service. If you have any questions or need further assistance, please don’t hesitate to contact our support team.